Information We Collect

At eonjalumex, we collect information that helps us provide better financial control services to our Australian clients. When you create an account or use our services, we gather both personal and financial data necessary for effective money management.

• Personal Details: Name, email address, phone number, and residential address for account verification and communication purposes
• Financial Information: Bank account details, transaction history, income sources, and expense categories you choose to track
• Usage Data: How you interact with our platform, features you use most, and preferences you set for financial tracking
• Device Information: Browser type, operating system, and IP address for security and technical support
• Communication Records: Support conversations, feedback, and correspondence with our team

How We Use Your Information

Your information helps us deliver personalized financial control services. We analyze your spending patterns to provide meaningful insights, but we never share individual financial details with external parties without your explicit consent.

Purpose	Information Used	Legal Basis
Account Management	Personal details, contact information	Contract performance
Financial Analysis	Transaction data, spending patterns	Legitimate interest
Customer Support	All relevant account information	Contract performance
Platform Improvement	Usage statistics, feedback	Legitimate interest

Data Storage and Security

We store your information on secure servers located in Australia, ensuring compliance with local privacy laws. Our security measures include encryption, regular backups, and restricted access protocols that protect your financial data from unauthorized access.

All financial data is encrypted using industry-standard AES-256 encryption. We conduct regular security audits and maintain compliance with Australian Privacy Principles. Your banking information is never stored in plain text, and we use secure API connections for all financial institution communications.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We make exercising these rights straightforward and respond to all requests within the required timeframes.

Information Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers to deliver our financial control services effectively. These partnerships are governed by strict confidentiality agreements.

• Financial Institutions: Secure API connections to retrieve your transaction data with your explicit permission
• Cloud Storage Providers: Australian-based servers for secure data storage and backup services
• Payment Processors: Secure handling of subscription payments and billing through encrypted channels
• Analytics Services: Anonymized usage data to improve platform performance, with no personal identifiers
• Customer Support Tools: Ticketing systems that help us provide better assistance with your account

Data Retention and Deletion

We keep your information only as long as necessary to provide our services or meet legal requirements. When you close your account, most data is deleted within 30 days, though some records may be retained for tax and compliance purposes.

Cookies and Tracking Technologies

Our platform uses cookies to improve your experience and remember your preferences. We don't use tracking cookies for advertising purposes, focusing instead on functional cookies that make the service work better for you.

You can control cookie settings in your browser, though disabling certain cookies might affect platform functionality. We use session cookies for login security and preference cookies to remember your dashboard layout and notification settings.

International Data Transfers

Your data primarily stays within Australia. If we need to transfer information internationally, we ensure adequate privacy protections are in place and comply with Australian cross-border privacy requirements.

Changes to This Privacy Policy

We update this policy occasionally to reflect service improvements or legal changes. When significant changes occur, we'll notify you by email and through platform notifications at least 30 days before changes take effect.

This policy was last updated in January 2025. We maintain previous versions of our privacy policy for reference, which you can request if needed for your records.

Complaints and Privacy Concerns

If you have concerns about how we handle your privacy, please contact us first. We investigate all privacy complaints thoroughly and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.